At p799, responsible gaming is not a footnote — it is a core part of how we operate. This page explains everything: our player protection tools, the warning signs to watch out for, how to use our self-exclusion system, and where to find professional support here in the Philippines.
When we built p799, we made a deliberate choice: responsible gaming infrastructure would be built into the platform from day one, not bolted on as an afterthought. That means every single player — whether you're spinning slots from Makati or placing a baccarat bet in Cebu — has access to the same suite of player protection tools, free of charge, directly from your account settings.
The Philippines has a vibrant gaming culture. PBA finals, UFC main events, sabong, family bingo nights — games are woven into Filipino social life. p799 exists to serve that culture in a safe, regulated online space. PAGCOR's regulatory framework sets the floor; p799's responsible gaming tools aim to go further.
We train our customer support agents to recognise signs of problem gambling and to respond with empathy and without judgment. If you reach out about a gambling concern, you will not be pressured to continue playing. Full stop.
All responsible gaming tools on p799 are available 24/7 through your account dashboard. Restrictions you set take effect immediately. Increases to limits require a mandatory cooling-off period — we make it easier to restrict your play than to loosen restrictions.
Healthy gambling means treating it like entertainment — the same way you'd budget for a concert or a night out. It's a leisure expense, not an investment.
Whether it's an hour on a Friday night or a fixed session on weekends — you decide when to start and when to stop, independent of whether you're winning or losing.
Losing streaks are part of gambling. A healthy player accepts the outcome, closes the session, and moves on rather than betting more to "win it back."
If your family, work, or financial situation is unchanged by your gaming activity, you're maintaining a healthy balance. That's the goal.
Six tools built directly into your p799 account — no download, no approval needed, active immediately.
Set a daily, weekly, or monthly cap on how much you can deposit into your p799 wallet. Once the limit is reached, further deposits are blocked for that period — automatically, with no manual intervention needed. You can lower your limit at any time. Raising it requires a mandatory 7-day cooling-off period.
Set a maximum session duration — from 30 minutes to several hours. When your limit is reached, p799 will display a clear notification and log you out of the session. You can also set a "reality check" — a reminder that pops up at intervals during play to show you how long you've been playing and how much you've spent.
Set a maximum amount you're willing to lose in a day, week, or month. Once your net losses reach the cap, further real-money play is disabled for that period. Your account remains active — you can still log in, review your history, and manage your wallet — but no more real-money bets can be placed until the period resets.
Need a break but not ready for full self-exclusion? Request a time-out of 24 hours, 48 hours, 7 days, or 30 days. Your p799 account is suspended for the chosen period and cannot be accessed — even if you contact support. This is useful when you recognise you need to step back but plan to return to responsible play.
Self-exclusion permanently closes your p799 account. Once activated, you cannot register a new account, and p799 will exclude you from all marketing communications. This is the right tool if you believe gambling is no longer something you can enjoy safely. Contact p799 support or use the account settings panel to initiate self-exclusion at any time.
Every deposit, withdrawal, bet, and session is logged in your p799 account history — accessible any time, going back to your first day. Reviewing your history is one of the most effective ways to stay aware of your gambling patterns. If the numbers surprise you, that's important information worth acting on.
A step-by-step guide to closing your p799 account if you need to stop.
Go to p799.club and sign in using your registered email and password. If you cannot log in, contact our 24/7 support team directly and request self-exclusion by email or chat — no login required.
From the main account menu, open Account Settings. You will find a dedicated Responsible Gaming section containing all player protection tools — deposit limits, time-outs, and self-exclusion.
Click the Self-Exclusion option. You will be asked to confirm your decision. This is the only step that requires a brief confirmation — all other restrictions activate with a single click.
Upon confirmation, your p799 account is suspended immediately. Any remaining eligible balance will be withdrawn to your registered payment method within 3–5 business days. You will receive an email confirmation.
Self-exclusion from p799 is a strong first step. If you feel you need additional support — counselling, peer support groups, or financial guidance — please see the support resources listed on this page.
Recognising problem gambling early is the most important step.
Continuing to play — or increasing bet sizes — specifically to win back money you've already lost. This is one of the most common and most dangerous patterns in problem gambling.
Using gambling as a way to avoid stress, anxiety, family problems, or work pressure rather than for entertainment.
Borrowing money from family, friends, or lenders in order to fund gambling activity — or using money intended for bills, rent, or family needs.
Feeling the need to keep your gambling activity secret from family members — a sign the behaviour may already be causing harm.
Making repeated unsuccessful attempts to cut down or stop gambling despite genuinely wanting to do so.
If two or more of these signs sound familiar, it may be time to use p799's self-exclusion tool or speak to a professional support service. Recognising the problem is already the hardest — and most important — step.
Ask yourself these questions honestly — nobody else will see your answers.
Answer honestly. If you say "yes" to three or more of these, consider reaching out for support.
Free, confidential help is available if you need it.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming framework covering all licensed gaming operators in the Philippines, including provisions for player self-exclusion across PAGCOR-regulated platforms. Contact PAGCOR directly for information on the national self-exclusion register and available support programs.
Gamblers Anonymous operates peer support meetings in Manila, Cebu, Davao, and other major cities. Meetings are free, confidential, and open to anyone who wants to stop gambling. The 12-step fellowship model has helped thousands of Filipinos recover from problem gambling.
The Department of Health operates the National Mental Health Crisis Hotline, which provides free, confidential support for individuals experiencing mental health challenges — including those related to problem gambling and financial stress. Available in Filipino and English.
Our own support team is trained to help players who are concerned about their gambling. Contact us 24/7 — we will never pressure you to keep playing, and we can activate any responsible gaming tool on your behalf immediately. Email: support at p799.club
p799 is accessible only to individuals who are at least 21 years of age. This is a firm requirement under PAGCOR's regulatory framework for online gaming platforms in the Philippines. There are no exceptions — not for relatives of existing players, not for users who provide inaccurate birth dates.
p799 conducts age verification for all new accounts through KYC (Know Your Customer) processes using government-issued ID. Accounts suspected of being accessed by persons under 21 are suspended pending investigation. Any account found to belong to a person under 21 is permanently terminated, and the matter is escalated to PAGCOR.
If you are a parent or guardian and you believe a minor has accessed p799 — using your account or their own — please contact our support team immediately. We take underage access reports extremely seriously.
Minimum Age
Required by PAGCOR regulations for all online gaming platforms in the Philippines.
p799 is here for entertainment. Set your limits before you play, keep track of your history, and know that our tools are always available if you need them. Questions? Our team is 24/7.
21+ For adults 21 and above only. Gambling should be fun — if it stops being fun, stop.